ON/1025 (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or make a purchase through our store at www.on1025.com (the “Site”).
By using our Site, you consent to the practices described below.
1. Information We Collect
We collect personal and non-personal information that helps us provide and improve your shopping experience.
a. Information You Provide Directly
When you make a purchase, join our mailing list, or contact us, we may collect:
- Name
- Email address
- Shipping and billing address
- Payment information (processed securely through third-party providers)
- Phone number (optional, for shipping updates)
- Any other information you choose to provide (e.g., survey responses, messages, or pre-order details)
b. Information Collected Automatically
When you visit our Site, we automatically collect:
- IP address
- Browser type, device, and operating system
- Pages viewed, time spent, and referral URLs
- General location data (non-precise)
We use cookies, analytics tools, and similar technologies to analyze site performance and improve user experience.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders (including pre-orders and shipping updates)
- Send order confirmations and status updates
- Respond to inquiries and support requests
- Manage exchanges or defective-item claims
- Improve our products, website, and customer experience
- Send marketing communications (if you opt in)
- Prevent fraudulent transactions or misuse of our Services
- Comply with legal obligations and business records requirements
3. Sharing Your Information
We do not sell or rent your personal information.
We may share limited information only with trusted third parties who help us operate our business:
- Payment processors (e.g., Shopify Payments, PayPal, Apple Pay)
- Shipping providers (e.g., USPS, UPS, DHL)
- Email marketing platforms (for updates or newsletters, only if you opt in)
- Analytics tools (to understand how visitors use our Site)
Each partner only receives the information necessary to perform their function and is required to keep your data secure and confidential.
4. Cookies & Tracking Technologies
Cookies are small files stored on your device that help our website function properly and recognize your preferences.
We use cookies to:
- Enable basic site functionality (cart, checkout, etc.)
- Remember preferences between visits
- Track performance, traffic, and analytics
- Support marketing and advertising efforts
You can disable cookies in your browser settings, but certain parts of the Site may not function properly if you do.
5. Email Communications
If you opt in to receive emails, we may send you:
- Order confirmations, tracking updates, and production updates
- Marketing or product release announcements
- Brand updates, events, and special projects
You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting support@on1025.com.
Transactional or order-related emails will still be sent as necessary to complete your purchase.
6. Data Retention
We retain your information only as long as necessary to:
- Complete your transactions and fulfill legal, tax, or accounting obligations
- Maintain accurate business records
- Provide customer service and warranty support
When data is no longer required, it will be securely deleted or anonymized.
7. Protecting Your Information
We use reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or disclosure.
All transactions are processed through secure, PCI-compliant platforms (e.g., Shopify Payments, PayPal). We do not store full credit card details on our servers.
However, no system is 100% secure. By using our Services, you acknowledge that internet transmission carries inherent risks.
8. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Accessing or requesting a copy of your information
- Requesting correction or deletion
- Withdrawing consent for marketing communications
- Requesting that we limit certain processing activities
To exercise these rights, please contact support@on1025.com.
We may require identity verification before fulfilling certain requests.
9. Children’s Privacy & Age Restrictions
Age Restriction:
You may not use or engage with the Site if you are under thirteen (13) years of age.
If you use or engage with the Site and are between the ages of thirteen (13) and eighteen (18) years old, you must have your parent’s or legal guardian’s permission to do so.
By using or engaging with the Site, you acknowledge and agree that you:
- Are not under the age of thirteen (13);
- Are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use the Site; or
- Are of legal adult age in your jurisdiction.
By using or engaging with the Site, you also acknowledge and agree that you are permitted by your jurisdiction’s applicable laws to use and/or engage with the Site and to make purchases through it.
If we become aware that information has been provided by an individual in violation of these terms, it will be deleted promptly.
10. International Users
If you are accessing the Site from outside the United States, please note that your data may be transferred to and processed in the U.S., where privacy laws may differ.
By using our Services, you consent to this transfer.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
The “Last Updated” date at the top of this page reflects the latest revision.
Continued use of our Site after updates constitutes your acceptance of the new policy.
12. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy, please contact:
support@on1025.com